Revenue Department at City Hall is open Monday to Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time.

All other departments at City Hall are open Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern Standard Time.

In addition to serving as City Hall,  Waterloo City Centre is the home to the Uptown Business Improvement Area office and other tenants.  Council and Committee of Council meetings are held on alternating Monday evenings in the Council Chambers on the 3rd floor. City offices at City Hall include:

   Mayor and Council (3rd floor)
  Chief Administrative Officer (3rd floor)
  Clerks/Corporate Secretary (1st floor)
  Economic Development and Marketing (1st floor)
  Finance and Revenue (1st floor)
  Human Resources (1st floor)
  Information Systems (3rd floor)
  Development Services (2nd floor)
  Building Standards & Inspections (2nd floor)
  By-Law Enforcement Administration (1st floor, Clerks Office)
  Recreation and Leisure Services (3rd floor)

Limited 2 hour free parking available at the rear of the Waterloo City Hall in the Waterloo City Centre Parking lot for visitors to the building.

Questions, concerns, inquiries - communicate with any department thru email inquiry.  We are committed to providing a response to email inquiries within two business days. 

If you prefer to talk to someone by telephone - use our online Telephone Directory to find a department or a specific individual.

Technical difficulties - contact the City of Waterloo webmaster