Accessibility

Our goal is to remove barriers and provide accessible goods, services and facilities for all of our residents. 

This work is guided by the Grand River Accessibility Advisory Committee, the Accessibility for Ontarians with Disabilities Act, and our own accessibility plan (PDF), annual status report (PDF) and accessibility policy (PDF).


On this page

  1. Report an accessibility issue
  2. Request an alternate format
  3. Apply for assistance and inclusion programs
  4. Assistive devices at city facilities

Report an accessibility issue

If you encounter an accessibility issue with a city service or product, you can report it using our online form.  If your issue requires follow up, you will be contacted within 1 to 3 business days. Responses are sent directly to the service area responsible for the issue selected. All responses are taken by city staff as information.

Report an issue


Request an alternate format

We publish specific alternate format information when documents are likely to be problematic for people using screen readers or other assistive devices. These requests are usually sent directly to project managers or support staff that can assist.

If you have a general request for an accessible document or communication support, contact Henny Bruce at 519-747-8780 or (TTY) 1-866-786-3941.


Apply for assistance and inclusion programs

We offer a number of assistance and inclusion programs an accommodation to take part in recreation programs.


Assistive devices at city facilities

Facility Assistive device
Adult Recreation Centre
  • elevator
  • wheelchair
Albert McCormick Community Centre
  • elevator
Moses Springer Community Centre / Moses Outdoor Pool
  • elevator
  • water wheelchair (up to 250 pounds)
  • ramp leading into the main outdoor pool
  • wheelchair skates are stored at another facility and can be arranged to be brought over
RIM Park Manulife Sportsplex
  • elevator
  • wheelchair skates are stored at another facility and can be arranged to be brought over
Waterloo City Hall
  • elevators
  • wheelchair
  • assisted hearing devices for use in council chambers
Waterloo Memorial Recreation Complex
  • elevator
  • ramp entry into the shallow pool
  • ramp entry in the swirl pool
  • three water wheelchairs (up to 250 pounds) one is a commode type
  • two adult adapted life jackets for persons age 12 and older to a maximum of 200 pounds
  • two youth adapted life jackets for persons age 5 to 12 to a maximum of 90 pounds
  • two wheelchair skates
Wing 404 RCAFA Rotary Adult Centre
  • wheelchair