City staff

We're a dedicated team who apply leadership, enthusiasm, skill and integrity in providing needed and valued services that help build the best quality of life possible for all of our citizens. Contact info is available in our corporate directory.

On this page

  1. Our vision
  2. Our mission
  3. Staff structure
  4. CAO's office
  5. Community service
  6. Corporate service
  7. Integrated planning and public works

Our vision

A leader in sustainability and a future-ready community for all.

Our mission

To actively engage, collaborate with and respond to Waterloo’s diverse community through bold leadership, empathy and accountability.

Staff structure

  • the chief administrative officer (CAO) oversees all departments and advises city council
  • each department is led by a commissioner, who oversees several divisions
  • commissioners and the CAO form the corporate management team

CAO's office

Tim Anderson is the city's CAO. He provides leadership to the organization and supports organizational effectiveness. Divisions in the CAO's office include:

  • Strategic initiatives
  • Economic development
  • Reconciliation, Equity, Accessibility, Diversity and Inclusion

Community services

Mark Dykstra is the commissioner of community services and deputy CAO. Divisions in community services include:

  • Community programming and outreach services
  • Recreation services 
  • Parks, forestry and cemetery services
  • Facility design and management services
  • Fire rescue services
  • Municipal enforcement services

Corporate services

The commissioner of corporate services is Filipa Reynolds. Divisions in corporate services include:

  • Corporate communications
  • Finance
    • Financial Planning and Asset Management/CFO
    • Revenue and Accounting/City Treasurer
  • Fleet and procurement
  • Human resources
  • Information management and technology services
  • Legal services
  • Legislative services

Integrated planning and public works (IPPW)

The commissioner of IPPW is Ron Ormson. Divisions in IPPW include:

  • Planning
  • Engineering services
  • Building standards
  • Transportation services
  • City utilities