You are not alone after you experience a fire. Waterloo Fire Rescue is here to guide you through the recovery.
Experiencing a fire and recovering from it is not an easy process, but know you are not alone and there is a community here to support you.
Waterloo Fire Rescue provides material to help with your next steps and explain questions you may have. If you misplaced the documents given to you in person, download this booklet (PDF).
If you require any resources beyond Waterloo Fire Rescue, the below list of numbers can help.
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Important local phone numbers
|
| Emergency 911 |
| Waterloo Fire Rescue - main number |
519-884-2121 |
| Waterloo Fire Rescue - public education officer |
519-884-2121 x 23309 |
| Waterloo Regional Police Services |
519-570-9777 |
| Ontario Provincial Police |
519-654-0150 |
| Regional of Waterloo Ambulance Services (EMS) |
519-650-8295 |
| Medical |
| Region of Waterloo Public Health |
519-575-4400 |
| Telehealth Ontario |
1-866-797-0000 |
| Grand River Hospital - emergency department |
519-742-3611 |
| Mental health services |
|
Canadian Mental Health Association - crisis line
|
1-844-437-3247
|
|
Canadian Mental Health Association - local line
|
519-763-4014 |
|
Mosaic Counselling and Family Services
|
519-743-6333 |
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Family of Children's Services of Waterloo Region
|
519-576-0540 |
|
K-W Multicultural Centre
|
519-745-2531
|
|
KidsLINK
|
519-749-2932
|
|
Lutherwood / KidsLINK Mobile Crisis Team for Children / Youth
|
519-749-2932
|
|
Pets
|
| Emergency Veterinary Clinic of Waterloo Region |
519-650-1617 |
| K-W Humane Society |
519-745-5615 |
| Local community support |
| Red Cross |
519-650-9603 |
| United Way |
519-888-6100 |
| Victim Services of Waterloo Region - 24/7 support |
519-585-2363 |
| Food Bank of Waterloo Region |
519-743-5576 |
| Government |
| City of Waterloo |
519-886-2310 |
| Bylaw and Property Standards |
519-747-8785 |
| Building Standards |
519-747-8712 |
| Utilities |
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Waterloo North Hydro
|
519-886-5090
|
|
Union Gas
|
1-888-774-3111 |
|
City of Waterloo - Water Utilities
|
519-886-2310 |
|
Regional Engineering - Water Works
|
519-575-4400 |
|
Electrical Standards Authority
|
1-877-372-7233 |
|
Technical Standards and Safety Authority
|
1-877-372-7233 |
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Restoration companies
|
|
First On-site Restoration - Kitchener office
|
1-800-693-7767 |
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First Response Restorations
|
519-885-3334 or 1-888-647-3334 |
| Higgins Proteam Restorations |
519-896-6700 or 1-877-880-3434 |
| Relectronic-Remech Inc. |
519-884-8665 or 1-800-465-9473 |
| Universal Disaster Clean-up Canada, Waterloo office |
519-884-4331 |
| Winmar |
519-895-0000 |
| Schools |
| Waterloo Region Catholic School Board |
519-578-3660 |
| Waterloo Region District School Board |
519-570-0003 |
| Conestoga College |
519-748-5220 |
| University of Waterloo |
519-888-4567 |
| Wilfrid Laurier University |
519-884-1970 |
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