COVID-19 response

Most recreation facilities will start to reopen on January 31. You now need an enhanced vaccine certificate (with QR code) to enter.

Details and the latest updates are posted below.

On this page

  1. Service changes
  2. Proof of vaccination
  3. Public washrooms available to the public
  4. Community support
  5. Business support
  6. Arts and culture support

Last updated January 27 at 5:30 p.m.

Service changes

Recreation facilities and activities reopening gradually

Starting Monday January 31:

  • recreation facilities reopen for indoor sport bookings
  • walking programs at RIM Park and the Waterloo Memorial Recreation Centre reopen

Other dates:

  • February 1 - aquatic leadership programs resume
  • February 10 - pickleball and aquatic drop-in programs resume
  • week of February 14 - additional drop-in programs resume
  • week of February 21 - additional drop-in fitness programs resume
  • March 9 - spring programs (such as swim lessons and camps) open for registration on ActiveWaterloo

City museum closed until mid February

The City of Waterloo Museum will remain closed until mid February while a new exhibition is installed. Follow their Facebook or Instagram pages for more information: @waterloomuseum

Funeral service capacity limits

Outdoor funeral services at our cemeteries do not have capacity requirements, though physical distancing is required. 30 people are allowed indoors at the Parkview Cemetery Chapel. Parkview offices are only taking appointments for those who require immediate service. Customers interested in future planning are being placed on a waitlist. 

City hall and the service centre open, appointments recommended

City hall and the service centre are open to the public with limited access for in-person appointments. Masks are still required and you must complete a screening form before entering.

Appointments are encouraged for all in-person city services and required for Engineering Services.

Make an appointment 

Marriage ceremonies operating with a waitlist

You can get married at city hall (indoors and outdoors) with up to 9 people at the service (the couple plus 7 guests). Wedding services are by appointment only and there is a waitlist.

Proof of vaccination requirements

Following Ontario's Proof of Vaccination Policy you must provide proof of vaccination (2 shots plus 14 days) and government-issued ID to enter:

  • RIM Park Manulife Sportsplex
  • Waterloo Memorial Recreation Complex
  • Albert McCormick Community Centre
  • Moses Springer Community Centre
  • Manulife Soccer and Sports Centre at Bechtel Park
  • The Adult Recreation Centre
  • Wing 404
  • City of Waterloo Museum
As of January 4 you must use the enhanced version of the vaccine certificate (either digital or paper) with a QR code. Visit to download your enhanced certificate. The name on the certificate must match your ID. 

Accepted forms of ID

  • Birth certificate 
  • Citizenship card
  • Drivers licence
  • Government identification card, including health card
  • Indian Status Card /Indigenous Membership Card
  • Passport
  • Permanent Resident card

We will verify this information upon arrival but it will not be recorded.


Exceptions to the policy include anyone:

  • under 12
  • placing, paying or picking up an order

Medical exemptions

Residents will need to present a provincially-issued exemption QR code for verification. Physician notes will not be accepted.

Note that exemptions for use of an indoor washroom will not be allowed at recreation facilities, with the exception of the Adult Recreation Centre which has a publicly-available washroom.

Go to Ontario Regulation 645/20 or the province's frequently asked questions page for more details.

Public washrooms available to the public

Check our public washrooms page for all locations available to the public.

Community support

For a list of local community supports, visit the Region of Waterloo's community support webpage. This includes food delivery, and public spaces open for warming or washroom use.

Waterloo at Home

City staff and community partners have come together to create Waterloo At Home - a curation of helpful tips and resources for residents to make the best of their time at home. 

Using Engage Waterloo as the platform, Waterloo At Home is a one-stop-shop for ideas, resources and stories aimed at keeping residents active, connected and creative at home. 

City of Waterloo neighbourhood newsletter

We're all neighbours. Now more than ever, sharing information and having points of connection is important.

We publish a biweekly email newsletter with information to help you stay informed and socially connected while physically distancing.

View current edition


Past editions

To contact the neighbourhoods team during this time, email

Business support

Our economic development office is working with regional partners to monitor and assess impacts on businesses in the City of Waterloo.

We have put together a series of resources to help during this time. For questions or additions/changes to the list, please contact or follow us on Twitter or LinkedIn.

The Waterloo Region Small Business Centre and Uptown Business Improvement Area also have helpful resources for local businesses.

To stay up to date on programs and business stories, sign up for the Smart Business Newsletter.


COVID-Relief business grants

Our economic development office is offering a Community Improvement Plan (CIP) to offer small to medium sized businesses a grant of up to $2,500 for large venues to help businesses recover and grow.

Apply for a grant

Local and regional grants and support

Resources for operating your business

Government of Canada resources and programs

Helping business avoid layoffs and rehiring

Helping businesses access credit and funds

Free mental health support for business owners and workers

Province of Ontario

Other organizations offering support

Arts and culture support

The city's arts and culture team has put together a series of resources to help during this time.

For further updates, follow us on FacebookTwitter and Instagram.

Advocacy groups with resources

Grants and financial support

Learning resources