Rental housing support
The city supports safe rental housing through licensing, inspections and enforcement of applicable bylaws.
To find information about landlord and tenant rights, obligations and other resources, visit our neighbourhoods site.
On this page
- When is a rental licence needed?
- Check the status of a rental licence
- Report unlicensed rental housing
- Minimum property standards
- Request an inspection of your rental unit
When is a rental licence needed?
If a rental licence is required, the type of rental licence depends on the number of storeys, how the building is shared between tenants, the number of units and other factors.
Short-term residential rental units are permitted in low-rise (under 3 story) buildings only when it is the owner's principal residence. They require an annual licence to operate which is a class "B" rental licence. This rule comes into effect on April 30 2025.
Review the Rental housing licencing bylaw for more information about short-term rental licencing. Section 1 contains the definition of a short-term rental and Schedule 2 describes a Class "B" licence.
Read a summary about classes of rental licences on our Residential rental licences page.
Check the status of a rental licence
According to our rental housing bylaw, a valid licence is required for residential rental units in buildings up to three storeys tall. Larger apartment buildings do not require a licence.
Check rental licence status online
If you need to obtain or renew a licence, visit our residential rental licences page.
Report unlicenced rental housing
If you suspect a residential rental unit does not have a valid licence, you can:
- Submit a complaint online (registration required)
- email municipalenforcement@waterloo.ca
- call 519-747-8785 during business hours
If you need to obtain or renew a licence, visit our residential rental licences page.
Minimum property standards
Our property standards and adequate heat bylaws set out minimum standards for all residential rental units in Waterloo.
Maintenance issues covered under these bylaws include:
- heating, electrical and plumbing
- certain appliances not working
- mold
- doors and windows not fitting properly
We do not regulate issues such as key deposits, payment schedules or move-in dates. These are covered by the provincial Landlord and Tenant Board.
Request an inspection of your rental unit
If you suspect your rental unit is below minimum standards and the property manager is unwilling to fix the problem, you can request an inspection. You do not need to notify the property manager of an inspection, though we do require a tenant to provide voluntary access to the unit.
To request an inspection:
- Submit a request online (registration required)
- email municipalenforcement@waterloo.ca
- call 519-747-8785 during business hours
We review all requests and will reply within two business days. If a unit is found in poor condition, we have the authority to issue an order for the property owner to comply with the bylaw. The property owner has the right to appeal an order within 14 days of issue.